Refund & Returns Policy
At Viralmento, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with an easy and transparent returns and refund process.
Returns
You may return your item within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide a valid proof of purchase (order number, invoice, or receipt).
Non-Returnable Items:
- Customized or personalized products
- Clearance or final-sale items
- Products showing visible signs of wear, use, or damage
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If your return is approved:
- A refund will be issued to your original payment method within 5–7 business days.
- Shipping fees are non-refundable.
Exchanges
We offer exchanges only for items that are:
- Defective or damaged
- Delivered in the wrong size or color
To initiate an exchange, please contact us:
Return Shipping
Please send your returns to:
Viralmento Returns Department
[Insert Return Address Here]
- Customers are responsible for return shipping costs unless the item was incorrect or defective.
- We recommend using a trackable shipping method to ensure safe delivery.
Need Help?
For assistance with returns, refunds, or exchanges, contact our customer support: